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Client Relations Specialist
2 months ago
Client Relations Specialist
Banc of California, Inc. (NYSE: BANC) is a prominent bank holding entity with approximately $8 billion in assets and a wholly-owned banking subsidiary, Banc of California, N.A. (the Bank). Our team of over 600 dedicated professionals is committed to delivering tailored and innovative banking and lending solutions to businesses, entrepreneurs, and individuals across California. We take pride in collaborating with community organizations that focus on financial literacy, job training, small business assistance, and affordable housing to enhance the communities we serve.
POSITION OVERVIEW:
The Client Relations Specialist is tasked with delivering outstanding service by addressing customers' financial requirements in a friendly, efficient, and professional manner. This role involves opening new accounts, conducting needs assessments, and managing transactions. The specialist will adapt to the branch's needs, emphasizing promotional activities and enhancing the customer experience by deepening and retaining relationships while identifying opportunities for growth. This position serves as a hybrid role, ensuring an exceptional customer experience while focusing on both sales and service.
KEY RESPONSIBILITIES:
- Uphold the Bank's philosophy of Building Excellence and provide superior customer service.
- Fulfill dual responsibilities as both a Client Relations Specialist and Teller.
- Assess customer needs while opening or servicing deposit accounts.
- Manage the overall branch customer experience by assisting clients with deposits, withdrawals, check cashing, transfers, and other transactions.
- Process new account transactions, cross-sell the Bank's products and services, and strive to meet or exceed branch objectives.
- Address customer inquiries, resolve issues, and identify cross-selling opportunities while educating customers on alternative service channels.
- Conduct daily check scanning, vault and ATM settlements, and assist with branch opening/closing procedures as needed.
- Multitask across various job roles to meet all service or transaction needs, including cash transactions and basic account openings.
- Investigate and resolve cash discrepancies.
- Collaborate with the Branch Manager on responses to independent third-party and regulatory audits, ensuring identified deficiencies are addressed.
- Maintain comprehensive knowledge of all Bank products and services.
- Provide mentoring and training to fellow staff members.
- Demonstrate respect, integrity, and responsibility in all interactions, upholding organizational values.
- Adhere to policies and procedures, completing tasks accurately and on time while supporting the company's goals.
- Promote a diverse and inclusive work environment, respecting cultural differences and fostering a harassment-free workplace.
- Perform duties safely, reporting any potentially unsafe conditions, and comply with occupational safety and health standards.
- Execute additional duties and projects as assigned.
Banc of California is an equal opportunity employer dedicated to fostering a diverse workforce. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military and veteran status, national origin, race, sex, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation during the application process, please reach out to our Talent Acquisition Partner.
ESSENTIAL QUALIFICATIONS:
- Knowledge of and adherence to state and federal regulations relevant to this position.
- Intermediate math skills for calculating interest, balancing accounts, and interpreting data.
- Strong understanding of bank deposits, credit products, and services.
- Ability to build relationships and collaborate effectively.
- Exceptional oral, written, and interpersonal communication skills.
- Professional demeanor with a positive attitude towards customers and colleagues.
- Capability to identify customer needs and implement effective solutions in a dynamic environment.
- Ability to meet deadlines and support branch objectives while ensuring an excellent customer experience.
- Capacity to work independently with minimal supervision.
- Attention to detail and ability to maintain confidentiality of sensitive information.
- Flexibility to adapt to changes in the work environment.
- Effective communication skills, particularly over the telephone.
- Must be fully vaccinated for COVID-19 and provide proof of vaccination upon hire.
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent required; experience in Bank Secrecy Act compliance and general banking skills preferred.
- Bachelor's degree is a plus.
- Minimum of 3 years of retail banking experience in the financial services sector.
- At least 1 year of experience in explaining credit products and processing loan applications.
