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Patient Services Coordinator

2 months ago

Laguna Hills, California, United States Prelude Corporation Full time

Position Overview: Customer Care Specialist

Prelude Corporation is seeking a committed Customer Care Specialist to enhance our team. This role is pivotal in delivering outstanding customer support, aiding in the collection of missing data, and addressing client questions. Furthermore, responsibilities include receiving, verifying, and prioritizing patient samples, as well as managing the flow of samples within the laboratory and disseminating patient results.

  • Receiving and processing patient samples and deliveries.
  • Delivering top-notch customer service by handling phone inquiries, welcoming visitors, and supporting clients and the sales team with their queries.
  • Performing data entry and sample accessioning.
  • Monitoring sample status both internally and externally.
  • Organizing and retrieving incomplete patient information.
  • Generating reports utilizing Excel.
  • Ensuring a tidy and organized workspace.

The duties outlined above are essential functions of the role and do not represent an exhaustive list of responsibilities.

Qualifications:

  • Proficiency in Microsoft Office Suite.
  • Strong typing and data entry capabilities.
  • Meticulous attention to detail and precision.
  • Ability to adapt to changes and thrive in a fast-paced environment.
  • Excellent communication skills and the ability to follow directives.
  • A bachelor's degree is preferred, along with some laboratory experience.