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Client Services Representative

2 months ago


Laguna Hills, California, United States Prelude Corporation Full time

Client Services Representative

Prelude Corporation is seeking a committed Client Services Representative to enhance our team. The primary focus of this position is to deliver outstanding client support, aid in the collection of missing data, and address customer inquiries. This role also includes receiving, verifying, and prioritizing patient samples, as well as managing the logistics of samples within the laboratory and disseminating patient results.

  • Receiving and processing patient samples and shipments.
  • Delivering superior client service by responding to calls, welcoming visitors, and assisting clients and the sales team with inquiries.
  • Performing data entry and sample accessioning.
  • Monitoring sample status both internally and externally.
  • Organizing and retrieving missing patient records.
  • Generating reports utilizing Excel.
  • Ensuring a tidy and organized workspace.

The responsibilities outlined above are essential functions of the role and do not represent an exhaustive list of duties.

Qualifications:

  • Proficiency in Microsoft Office Suite.
  • Strong typing and data entry capabilities.
  • Meticulous attention to detail and precision.
  • Ability to adapt to changes and thrive in a fast-paced environment.
  • Excellent communication skills and the ability to follow directives.
  • A bachelor's degree is preferred, along with some laboratory experience.