Healthcare Receptionist

1 week ago


Naples, Florida, United States OnSpot-FL LLC Full time
Job Overview

OnSpot-FL LLC is seeking a dedicated Full-Time Medical Receptionist/Call Center Representative to enhance our patient experience. As a pioneering mobile dermatology service, we focus on delivering comprehensive care while ensuring convenience for our patients.

Our state-of-the-art mobile medical units travel to various locations, and the ideal candidate must be flexible and willing to travel. We are in search of a team member who is enthusiastic, friendly, and enjoys engaging with patients. Below are the key responsibilities and qualifications:


Key Responsibilities:
  • Welcome patients warmly upon their arrival.
  • Manage patient check-in and check-out processes.
  • Collect and accurately input demographic information.
  • Secure and record precise insurance details for each patient.
  • Process patient payments, including co-pays and self-pay charges.
  • Ensure smooth patient flow and communicate effectively with patients and clinical staff regarding any delays.
  • Answer phone calls promptly and professionally.
  • Respond to voicemails in a timely manner.
  • Provide information about our mobile medical services.
  • Schedule and reschedule appointments for both new and returning patients, in person and via phone.
  • Strive to deliver an exceptional patient care experience.

Qualifications:
  • At least one year of experience in a medical office setting.
  • A minimum of one year of front desk experience in dermatology.
  • Proven experience in patient scheduling.
  • Strong verbal and written communication skills in a customer service context.
  • Proficient in computer usage and software applications.
  • Ability to manage confidential and sensitive information.
  • Detail-oriented with the capacity to handle multiple tasks simultaneously.
  • Outgoing personality with a knack for daily patient interaction.
  • Energetic and engaging phone demeanor.

Employment Type:
Full-time

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