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Customer Service Representative

2 months ago

Naples, Florida, United States Solaris HealthCare Imperial Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Receptionist at Solaris HealthCare Imperial. As a key member of our front office staff, you will be responsible for providing exceptional customer service and administrative support to our residents, families, and visitors.

Key Responsibilities
  • Customer Service
    • Greets and assists residents, family members, and visitors in a friendly and professional manner.
    • Responds to inquiries and resolves issues in a timely and courteous manner.
  • Administrative Support
    • Answers phones and directs calls to the appropriate staff member.
    • Types correspondence, memos, and other documents as needed.
    • Manages and maintains accurate records and files.
  • Financial Transactions
    • Processes payments and receipts for operating, trust, and security accounts.
    • Sells meal tickets to guests and personnel and maintains accurate records.
  • Supply Management
    • Assists in ordering supplies and materials for the facility.
  • Transportation Coordination
    • Assists with coordinating transportation for residents and staff as needed.
  • Admissions Support
    • Assists the Admissions Department with inquiries, paperwork, and tours.
Requirements
  • High School Diploma or equivalent required.
  • Minimum one year's experience in an administrative position required.
  • Knowledge of office machines and equipment required.