Senior Hospitality Manager

1 week ago


Miramar, Florida, United States Hilton Sandestin Beach Full time
Job Summary

Hilton Sandestin Beach is seeking a highly skilled and experienced Senior Hospitality Manager to oversee the operations of our Sandcastles Restaurant. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and driving business growth.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Conduct regular performance evaluations and provide coaching and feedback
    • Maintain a positive and inclusive work environment
  • Operational Excellence
    • Develop and implement effective operational strategies to drive sales growth and improve customer satisfaction
    • Monitor and control costs, including labor, inventory, and supplies
    • Ensure compliance with health and safety regulations and standards
  • Customer Service
    • Provide exceptional customer service and ensure that all guests have a positive experience
    • Respond to customer complaints and concerns in a timely and professional manner
    • Develop and implement strategies to increase customer loyalty and retention
  • Communication and Collaboration
    • Communicate effectively with all stakeholders, including guests, staff, and management
    • Collaborate with other departments to ensure seamless service delivery
    • Participate in cross-functional teams to drive business growth and improvement
Requirements
  • Education and Experience
    • High school diploma or equivalent required; college degree preferred
    • Extensive experience in restaurant, bar, kitchen, catering, and management required
  • Skills and Abilities
    • Strong leadership and team management skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Knowledge of food and beverage operations, including food safety and sanitation
  • Certifications and Licenses
    • Food Service Sanitation certification required
    • CPR certification preferred


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