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Senior Infrastructure Operations Manager

2 months ago

Miramar, Florida, United States Insight Global Full time

Position: Senior Manager of Infrastructure and End User Support

Location: Hybrid work model

Contract Duration: 3-6 months with potential for permanent placement

Compensation: $51-61 per hour, commensurate with experience

Essential Qualifications:

- Minimum of 6 years of IT experience, specifically in Virtual Desktop Infrastructure (VDI) and Virtual Machines (VM), preferably in a large-scale enterprise environment.

- At least 2 years of experience in a managerial role overseeing direct reports.

- Proficient in service delivery and support, with a solid understanding of ITIL frameworks, including incident and problem management.

- Hands-on experience with VMware technologies, including Horizon and Hyper-V.

- Familiarity with mobile device management solutions such as Workspace ONE and AirWatch.

- Bachelor’s degree in a relevant field.

Preferred Qualifications:

- ITIL Certification.

- Microsoft Certification.

- Knowledge of Active Directory.

- Experience with ControlUp and Tanium.

- Proficiency in ServiceNow.

- Skills in PowerShell scripting.

Key Responsibilities:

- Lead the architectural design, implementation, and management of technology solutions aimed at enhancing employee-facing services, ensuring adherence to industry best practices.

- Formulate and execute strategies for Mobility, VDI, Desktop Computing, and related end-user services.

- Drive initiatives that improve the end-user experience and promote the adoption of innovative technological solutions.

  • Establish a framework for regular updates to desktop images, mobile devices, and VDI infrastructure to optimize user productivity.
  • Implement IT Change Control processes to minimize downtime and disruption for users.
  • Collaborate with cross-functional teams to design technology solutions that prioritize redundancy, scalability, security, and user experience.
  • Create and maintain a dashboard to track Key Performance Indicators (KPIs) related to team and environmental performance, emphasizing user satisfaction.
  • Design and develop end-user computing solutions that prioritize quality and incorporate user feedback for continuous improvement.
  • Establish a quality assurance program to ensure high standards of output, utilizing pilot groups and feedback mechanisms.
  • Work with IT Support teams to ensure knowledge sharing and a cohesive approach to end-user support.
  • Ensure a consistent user experience across various devices, including smartphones, tablets, and laptops.
  • Review and approve relevant financial documents, focusing on cost-effectiveness and value in end-user computing investments.
  • Participate in budget planning, articulating capital and operational expenditures related to end-user computing.
  • Prepare and present comprehensive documentation and presentations to senior leadership, highlighting the impact on end-user computing.
  • Engage in technology selection committees, advocating for solutions that enhance user experience.
  • Identify and recommend changes to existing policies and procedures to improve end-user computing.
  • Provide coverage and administrative support during personnel absences.
  • Organize and oversee activities related to end-user computing initiatives.
  • Manage and direct the work of team members, ensuring alignment with end-user computing goals.
  • Evaluate employee performance and work processes to maintain quality standards.
  • Mentor and train team members to enhance their skills and prepare them for advancement.
  • Recommend staffing actions to meet end-user computing needs.
  • Authorize overtime as necessary to support critical initiatives.
  • Perform additional duties as assigned by management.