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Senior Operations Manager

2 months ago


Miramar, Florida, United States Inktel Contact Center Solutions Full time

Become a vital part of our team

Inktel Contact Center Solutions is seeking an Operations Director who will partner closely with the Site Director to enhance operational efficiency and drive superior performance. The successful candidate will be a proactive leader with a strong commitment to customer satisfaction and a proven history of effectively managing teams. If you possess motivation, dependability, and a talent for crafting innovative strategies, we would like to connect with you.

Key Responsibilities:
  • Work in conjunction with the Site Director
  • Apply industry best practices to meet client objectives and financial targets
  • Develop organizational and staffing frameworks to support growth
  • Discover revenue enhancement opportunities and improve customer service
  • Formulate workforce strategies that align with corporate objectives
  • Maintain quality and efficiency benchmarks
  • Recruit and nurture a high-performing team
Qualifications:
  • Bachelor's degree or relevant experience
  • Proven experience in team management within a contact center environment
  • Strong skills in project management and strategic planning
  • Exceptional communication and interpersonal abilities
  • Capacity to lead, motivate, and develop teams

Join us to benefit from a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. We are an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.