Senior BI Systems Architect

2 weeks ago

Miramar, Florida, United States Royal Caribbean Group Full time
Position Overview

The Senior BI Systems Engineer is responsible for the management, operation, and optimization of the corporate Business Intelligence (BI) and Analytical Systems. This role requires a deep understanding of the maintenance and functionality of BI applications and their components. The Senior BI Systems Engineer will create and manage monitoring systems to track usage and ensure operational reliability, taking a leadership role in executing complex technical tasks and supervising operational support teams.

This engineer will handle multiple projects within a fast-paced environment while upholding a strong commitment to customer satisfaction, advocating for the effective use of BI/Analytic Systems throughout the organization. Staying informed about new features and improvements, they will plan and coordinate updates and enhancements, and engage in project planning and proof-of-concept initiatives, influencing the development and optimal utilization of BI/Analytic Systems. Additionally, this position involves training technical personnel and business users, researching, documenting, and suggesting best practices to continually enhance and align with the organization's business requirements. On-call and after-hours support may be necessary for operational and project assistance, reporting to the Senior Manager of Business Intelligence & Analytic Systems.

Key Responsibilities:

Oversee the administration of BI/Analytic Systems, including installation, configuration, optimization, updates, and maintenance of software, applications, and servers for various environments. Design and implement monitoring, reporting, and alerting systems to ensure optimal performance of BI/Analytic Systems and proactively identify issues to maintain business uptime. Mentor and guide operational support teams in incident resolution and task completion. Develop and execute project plans, risk assessments, and contingency strategies. Research, document, and recommend best practices for the operation, support, and utilization of BI/Analytic Systems. Advocate for the effective use of BI/Analytic Systems across the organization. Plan and manage system updates and enhancements. Maintain a comprehensive support knowledge base. Participate in project planning and proof-of-concept activities. Provide on-call and after-hours support as required.

Position Qualifications:

7+ years of experience in BI systems administration and support within a medium to large organization. 5+ years of experience managing Power BI, Tableau, SAS, or similar systems. 3+ years of experience in Windows, Linux, or AIX system administration. 3+ years of experience in SQL optimization with large-scale data sources. 3+ years of experience leading BI projects in a medium to large organization. Strong experience with Oracle, Azure Synapse, SQL Server, and DB2 data platforms. Proficient in Microsoft Office 365, Outlook, OneNote, SharePoint, Teams, Slack, and JIRA. Familiarity with Agile methodologies, Data Warehousing, Data Lakes, and data analysis concepts. Excellent leadership and collaboration abilities. Strong written and verbal communication skills. Exceptional analytical skills for effective problem-solving. Ability to work independently and manage multiple projects in a deadline-oriented environment while maintaining high standards for customer satisfaction. Capable of conveying technical concepts to non-technical audiences. Ability to mentor and train others in both small and large group settings. Bachelor's or Master's degree in Computer Science, Data Science, Engineering, or a related field. Experience in the Cruise/Travel industry is preferred.

Knowledge and Skills:

BI Systems Administration (Power BI, Tableau, SAS) Windows, Linux, AIX System Administration Oracle, Azure Synapse, SQL Server, DB2 PowerShell scripting SQL Optimization Microsoft Office 365, Outlook, OneNote, SharePoint, Teams, Slack, and JIRA Data Warehousing, Data Lakes, Data Analysis concepts Agile methodologies Analytical skills for effective problem-solving Strong written and verbal communication skills Mentoring and training capabilities Leadership and collaboration skills

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