Front Desk Associate

7 days ago


Suwanee, Georgia, United States 4Ever Young Johns Creek Full time
Job Description

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at 4Ever Young Johns Creek. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Greet and Assist Clients: Welcome clients as they arrive, provide a warm and inviting atmosphere, and assist with their needs in a timely and professional manner.
  • Schedule Appointments: Answer phone calls, schedule appointments, and manage our calendar to ensure efficient use of our team's time.
  • Manage Client Records: Maintain accurate and up-to-date client records, including demographic information, medical history, and treatment plans.
  • Process Payments: Prepare invoices, collect payment, and manage our financial systems to ensure accurate and timely payment processing.
  • Adhere to HIPAA Protocols: Maintain confidentiality and adhere to HIPAA guidelines to protect client confidentiality and ensure compliance with regulatory requirements.
  • Maintain a Clean and Inviting Environment: Ensure our front office area is clean, organized, and welcoming to clients and staff.
  • Convert Marketing Leads: Utilize your excellent communication skills to convert marketing leads into new clients through phone calls and follow-up interactions.
  • Meet Sales Goals: Meet or exceed sales goals by effectively promoting our services and products to clients.
  • Support Marketing Initiatives: Assist with marketing initiatives, including events, promotions, and social media activities.
  • Provide General Customer Service: Provide exceptional customer service to clients, addressing their needs and concerns in a timely and professional manner.
Requirements:
  • Experience: Three or more years of experience in a receptionist or similar role.
  • Communication Skills: Excellent communication skills with a strong commitment to customer service.
  • Organizational Skills: Highly organized with the ability to multitask and prioritize tasks effectively.
  • Work Ethic: Strong work ethic and positive attitude with a passion for delivering exceptional customer service.
  • Computer Skills: High skill level with computers, scheduling, and invoicing software, as well as general technology.
  • Multi-Tasking Skills: Excellent multi-tasking skills with the ability to handle multiple tasks and responsibilities simultaneously.


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