Current jobs related to Service Desk Agent II - Suwanee, Georgia - The Philadelphia College of Osteopathic Medicine
-
Life Insurance Agent
1 week ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob OverviewAs a successful State Farm Agent, we are seeking a qualified professional to join our winning team as a Life/Health Insurance Position - State Farm Agent Team Member. We are looking for an energetic and motivated individual who is interested in helping our business grow through value-based conversations and remarkable customer...
-
Customer Service Representative
1 week ago
Suwanee, Georgia, United States Michael Popwell - State Farm Agent Full timeJob OverviewAs a Customer Service Representative on our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.Key ResponsibilitiesEstablish and maintain strong customer relationships, providing prompt and accurate service as needed.Use a...
-
Suwanee, Georgia, United States John Leung - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Financial Representative State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our customers achieve their financial goals and protect their assets.ResponsibilitiesUtilize a customer-centric approach to educate...
-
Insurance Account Representative
1 week ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob DescriptionAs an Insurance Account Representative for David Korede - State Farm Agent, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experience. Your primary responsibility will be to establish customer relationships and follow up with customers as needed, providing prompt, accurate,...
-
Insurance Agent
2 weeks ago
Suwanee, Georgia, United States Comparion Insurance Agency Full timeUnlock Your Potential as a Sales AgentWe are seeking a highly motivated and driven Sales Agent to join our team at Comparion Insurance Agency. As a Sales Agent, you will be responsible for building and leveraging a strong local network and in-person relationships in the community to connect members of the local community with insurance solutions that meet...
-
Insurance Agent
3 weeks ago
Suwanee, Georgia, United States Comparion Insurance Agency Full timeUnlock Your Earning Potential as a Sales Agent with Comparion Insurance AgencyWe are seeking a highly driven and performing salesperson to join our team in the Greate Alanta, GA area offices. As a Sales Agent with Comparion Insurance Agency, you will have the opportunity to develop a lucrative career by providing customers with the best insurance solutions...
-
Insurance Sales Representative
7 days ago
Suwanee, Georgia, United States Kraig Streetman - State Farm Agent Full timeJob DescriptionAs a State Farm Agent Team Member, you will play a key role in helping customers achieve their insurance and financial goals. Your primary responsibility will be to establish and maintain strong relationships with customers, providing them with personalized service and support. You will also be responsible for developing leads, scheduling...
-
Business Development Representative
2 weeks ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob OverviewAre you looking for a challenging and rewarding career opportunity? As a member of our team at David Korede - State Farm Agent, you will have the chance to develop and build customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key ResponsibilitiesDevelop leads, schedule appointments,...
-
Life/Health Insurance Professional
1 week ago
Suwanee, Georgia, United States Michael Popwell - State Farm Agent Full timeJob DescriptionState Farm Insurance Agent located in Suwanee, GA is seeking a career-oriented professional to build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.Key Responsibilities:Establish customer relationships and follow up with customers, as needed.Work with the agent to...
-
Insurance Sales Associate
2 months ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob OverviewAre you interested in exploring a career in the insurance industry? Join the team at David Korede - State Farm Agent, where you will gain valuable insights into what it takes to be a successful insurance agent. This role provides an excellent opportunity to foster customer relationships within the community while promoting a range of State Farm...
-
Account Representative
2 weeks ago
Suwanee, Georgia, United States Michael Popwell - State Farm Agent Full timeJob OpportunityMichael Popwell - State Farm Agent is seeking a highly motivated and career-oriented professional to join their team in Suwanee, GA.Position OverviewThis role involves building and developing customer relationships within the community to promote State Farm products, including auto, home, and life insurance.ResponsibilitiesDevelop leads,...
-
Property and Casualty Insurance Agent
1 week ago
Suwanee, Georgia, United States Michael Popwell State Farm Full timeMichael Popwell State Farm is seeking a skilled Property and Casualty Insurance Agent to join our team. As an insurance agent, you will be responsible for identifying and explaining ideal insurance policies to existing and prospective clients.Key Responsibilities:Track and share progress toward monthly quotas by consistently updating bookkeeping systems,...
-
Business Insurance Specialist
2 weeks ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob OverviewAs a Business Insurance Position with David Korede - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated self-starter who thrives in a fast-paced environment and is interested in a rewarding career with excellent income and growth...
-
Business Development Representative
1 month ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob OpportunityAre you looking for a challenging and rewarding career in sales and marketing? Do you have a passion for building relationships and helping others achieve their goals? If so, we may have the perfect opportunity for you!As a member of our team at David Korede - State Farm Agent, you will have the chance to develop your skills and experience in...
-
Insurance Account Representative
1 week ago
Suwanee, Georgia, United States Michael Popwell - State Farm Agent Full timeJob OpportunityMichael Popwell - State Farm Agent is seeking a motivated and career-oriented professional to join their team as a State Farm Team Member.Key ResponsibilitiesWork with the agent to establish and meet marketing goals.Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.BenefitsSalary plus...
-
Marketing Associate
2 weeks ago
Suwanee, Georgia, United States Michael Popwell - State Farm Agent Full timeJob OpportunityAs a Marketing Associate at Michael Popwell - State Farm Agent, you will have the opportunity to develop and execute marketing strategies to promote State Farm products, including auto, home, and life insurance. This role is ideal for individuals with a passion for marketing and a desire to build strong customer relationships.Key...
-
Business Development Representative
2 weeks ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob OpportunityAre you looking for a challenging and rewarding career in the insurance industry? As a member of our team at David Korede - State Farm Agent, you will have the opportunity to develop and grow your skills in a dynamic and supportive environment.Key ResponsibilitiesDevelop and maintain relationships with customers to promote State Farm products...
-
Concierge/Front Desk Associate
2 weeks ago
Suwanee, Georgia, United States Celebration Village Forsyth Full timeJob DescriptionCelebration Village Forsyth is seeking a compassionate and caring individual to support exceptional senior living experiences. As a Concierge/Front Desk Associate, you will be part of a team dedicated to making a positive difference in the lives of our residents.Key Responsibilities:Provide clerical support, including organizing and...
-
Insurance Account Representative
1 month ago
Suwanee, Georgia, United States David Korede - State Farm Agent Full timeJob OpportunityDavid Korede - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as an Insurance Account Representative. This role offers a unique opportunity to grow your career in a fast-paced environment while providing exceptional customer service and sales skills.Key ResponsibilitiesEstablish and maintain...
-
Suwanee, Georgia, United States Gwinnett County Public Schools Full timeJob Summary:We are seeking a highly skilled and experienced IT Support Services Manager to join our team at Gwinnett County Public Schools. As a key member of our technology support team, you will be responsible for overseeing and streamlining our technology helpdesk operations, ensuring optimal support for external and internal customers across the...
Service Desk Agent II
3 months ago
We are currently seeking to fill our Service Desk Agent II position at the Georgia campus with a highly qualified and passionate individual.
Job Title: Service Desk Agent II
Location: Suwannee, Georgia - Onsite
FLSA Status: Non-Exempt, Full-time
Position Summary:
The Service Desk Agent II is responsible for prioritizing, logging, and providing initial troubleshooting for all incoming support and service requests from students, faculty, and staff. Requests may come via phone, email, the self-service portal, or walk-ins. This role ensures that all interactions are handled in a pleasant and professional manner. The Service Desk Agent II also supports PCOM applications, websites, desktop and mobile operating systems, third-party software, and peripheral devices such as printers and scanners. Additionally, this position serves as a point of escalation and offers guidance to other agents for issue resolution.
Essential Duties and Responsibilities:
- Assist users in resolving issues related to system operations.
- Create, update, and close tickets in accordance with Service Level Agreements (SLAs).
- Interact cordially and professionally with students, faculty, staff, peers, vendors, and others.
- Respond to support and service requests through supported channels: phone, web tickets, email, and walk-ups.
- Perform initial triage and troubleshooting of tickets across all knowledge domains.
- Troubleshoot and resolve tickets using individual experience, knowledge bases, or peer collaboration.
- Escalate or assign tickets to the appropriate resource with complete documentation of actions taken.
- Record all outages within the ticketing system and send appropriate communications.
- Provide basic "how-to" training to end-users.
- Assist in developing self-help articles as part of the Knowledge Management Process.
- Ensure compliance with all policies and procedures.
- Demonstrate core values of Integrity, High Expectations, Accountability, and Safety.
- Review knowledge base articles regularly to ensure accuracy and relevancy.
- Follow up with end-users to enhance communication and customer satisfaction.
- Perform other duties as assigned.
- An Associate's degree in an applied technology area such as Information Systems, Computer Science, or Communications.
- A minimum of 2 years of experience in a Service Desk or equivalent role.
PCOM prohibits discrimination on the basis of age, race, sex, color, gender, gender identity and expression, national origin, ethnicity, ancestry, sexual orientation, religion, creed, disability, genetic information, marital status, pregnancy, military and military veteran status or any other legally protected class status in all its programs, activities, and employment practices.
