Medical Provider Assistant
5 days ago
**About Us**
Options Medical Weight Loss is a leading medical weight loss clinic, providing personalized and medically supervised weight loss programs to individuals across the country. With a team of dedicated professionals, we strive to deliver exceptional patient care and support.
**Job Summary**
The Medical Provider Assistant (MPA) plays a crucial role in our clinic, ensuring a positive experience for patients by providing exceptional care and support. As a key member of our team, the MPA is responsible for performing various tasks, including phlebotomy, administering injections, and educating patients on self-administration.
**Responsibilities**
- Perform phlebotomy on all patients
- Administer intramuscular injections and subcutaneous injections
- Educate patients on how to self-administer injections
- Constitute medications and prepare them for patient pick up
- Triage patients
- Enter all patient metrics into exam forms
- Scan and maintain patient paperwork
- Track inventory of supplies
- Memorize all phone scripts
- Answer all incoming calls
- Schedule and/or reschedule appointments
- Make outbound calls to patients requesting a consultation, seeking to reschedule, or wanting to book an appointment
- Confirm appointments via phone call, email, and/or text message
- Greet, check in, and check out all patients
- Ring up retail purchases
- Understand and utilize Options software systems
- Maintain a general understanding of all Options programs
- Complete patient InBody scans
- Manage patient flow to minimize wait time
- Closes and reconciles the point-of-sale system
- Ensure organization and cleanliness of waiting area, front desk, restroom, and all other clinic common areas
- Perform other related duties to benefit the mission of the organization
**Competencies**
- High energy and enthusiasm for helping people
- Excellent Phone Skills
- Intermediate computer skills
- Experience with EMR and phone systems
- Ability to multi-task, adapt and change focus frequently, and work in a fast-paced environment
- Must be adept at performing phlebotomy without supervision
- Understands and complies with all HIPAA and OSHA standards
**Requirements**
- High School Diploma required
- Medical Assistant or Phlebotomy Certification required
- One year of experience in a receptionist, front desk, or customer service role
- One year of medical assisting or phlebotomy experience required
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