Service Desk Support Specialist

2 weeks ago


Suwanee, Georgia, United States Philadelphia College of Osteopathic Medicine Full time
Job Summary

We are seeking a highly skilled and passionate Service Desk Agent II to join our team at the Philadelphia College of Osteopathic Medicine. As a key member of our support team, you will be responsible for providing exceptional technical support and service to our students, faculty, and staff.

Key Responsibilities
  • Troubleshoot and resolve technical issues related to system operations, software applications, and hardware devices.
  • Provide initial support and guidance to users, escalating complex issues to senior technicians as needed.
  • Document and track technical issues using our ticketing system, ensuring timely resolution and follow-up with users.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
  • Develop and maintain knowledge base articles to support self-help and reduce the volume of technical requests.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and best practices.
Requirements
  • Associate's degree in an applied technology field such as Information Systems, Computer Science, or Communications.
  • Minimum 2 years of experience in a Service Desk or equivalent role, with a proven track record of providing exceptional technical support.
What We Offer

We offer a competitive salary and a comprehensive benefits package, including health, life, and retirement benefits. Our team is committed to fostering a culture of excellence, integrity, and respect, and we are dedicated to providing a supportive and inclusive work environment.


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