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Part-Time Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Part-Time Customer Service Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service, leading front-end operations, and driving sales growth.
Key Responsibilities- Customer Service: Provide exceptional customer service, ensuring that customers have a positive shopping experience and are satisfied with their purchases.
- Front-End Operations: Lead and manage front-end operations, including cash handling, inventory management, and visual merchandising.
- Sales Growth: Drive sales growth by identifying opportunities to increase sales, implementing strategies to achieve sales goals, and analyzing sales data to inform business decisions.
- Team Leadership: Lead and develop a high-performing team, providing coaching, training, and feedback to ensure that team members have the skills and knowledge needed to succeed.
- Store Recovery: Maintain store recovery standards, ensuring that the store is clean, organized, and visually appealing at all times.
- Inventory Management: Manage inventory levels, including receiving, stocking, and processing inventory, to ensure that the store has the right products in stock at the right time.
- Visual Merchandising: Create visually appealing store displays and windows, using visual merchandising principles to drive sales and enhance the customer shopping experience.
- Experience: 2+ years of retail management experience, preferably in a customer-facing role.
- Skills: Excellent customer service skills, strong leadership and communication skills, ability to work in a fast-paced environment, and proficiency in inventory management and visual merchandising.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, or a related field preferred.
Michaels Stores offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
