Strategic Account Manager for Mid-Market Clients

2 weeks ago

Reading, Pennsylvania, United States Rentokil North American Pest Control Full time

Reference Number: 13891

Benefits: Immediate eligibility for full-time colleagues - No waiting period.

At Rentokil North American Pest Control, we take pride in being part of a global leader in pest management and related services, operating in over 90 countries. Our commitment is to be a reliable partner for numerous prominent brands, serving both consumer and business clients across diverse sectors.

Our mission is to protect people, enhance lives, and preserve the planet, and we are dedicated to maintaining our legacy of excellence.

Role Overview: The Strategic Account Manager for Mid-Market Clients will focus on retaining and expanding their designated account portfolio. This involves selling to unserviced locations and introducing innovative products, services, and solutions that align with customer business goals.

This position aims to optimize our offerings across the customer's operational landscape by collaborating closely with our branch network and their clientele.

Revenue generation will stem from selling additional services, products, and lines of business to existing clients, with a targeted growth goal of over $500k annually from a managed portfolio exceeding $3M.

Key Responsibilities:

  • Drive growth by leveraging LAMP principles to enhance customer relationships and identify sales opportunities.
  • Develop and execute tailored business strategies to uncover growth prospects and capitalize on them effectively.
  • Focus on profitability by utilizing analytical tools to measure profit margins and create strategies for more lucrative renewal negotiations.
  • Ensure retention of the current customer base through proactive contract renewals and extensions.
  • Monitor relationship health through regular risk assessments and customer satisfaction evaluations, developing action plans to address any concerns.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
  • 2-3 years of experience in large account management, sales, or operations.
  • Ability to leverage data and business intelligence to formulate targeted growth strategies.
  • Engage customers in objective-driven discussions, utilizing business reviews to assess partnership success and explore expansion opportunities.
  • Document contract details, contacts, risk assessments, and sales opportunities using CRM systems (Salesforce).
  • Employ Miller Heiman (LAMP) methodologies to enhance and deepen customer relationships.
  • Utilize profitability measurement tools to proactively renew business and enhance profitability.
  • Implement relationship wellness measures to preemptively address potential risks.

Why Join Us?

A career with Rentokil North American Pest Control offers a pathway filled with opportunities for professional growth. We are a high-performance team that values and rewards excellence, with a strong emphasis on internal promotions.

We provide competitive compensation and a comprehensive benefits package, including:

  • Professional and personal development opportunities.
  • Training and development programs.
  • Tuition reimbursement for full-time colleagues.
  • Health benefits including medical, dental, vision, disability, and life insurance.
  • 401(k) retirement plan with company-matching contributions.
  • Work-life balance initiatives including vacation days, sick leave, and company-paid holidays.

We seek individuals eager to make a positive impact in the communities we serve. If you share our vision, we would love to hear from you.

This organization maintains a drug-free workplace and is proud to be an Affirmative Action (AA) and Equal Opportunity Employer (EOE), inclusive of veterans and individuals with disabilities.

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