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Client Relations Specialist

2 months ago

Reading, Pennsylvania, United States Can Corporation of America, Inc Full time
Job Overview

Position Summary

Can Corporation of America, Inc. is a prominent player in the consumer goods sector, employing around 2,500 individuals. We are currently seeking a dedicated and proactive individual to contribute significantly to our business retention and development strategies. This position requires the ability to foster robust relationships across various business units and functional areas within the organization, as well as with key clients.

Key Responsibilities

  • Address customer inquiries and provide exceptional, courteous service, including information on current and future requirements, pricing, delivery schedules, warranty details, and financial arrangements.
  • Handle daily sales order entries and coordinate production and logistics needs with team members.
  • Investigate and resolve customer complaints by collaborating with plant staff, formulating solutions, preparing reports, and offering recommendations to management.
  • Maintain accurate customer records, pricing, orders, and reports utilizing SAP.
  • Develop and sustain relationships with clients, key accounts, industry leaders, and strategic partners.
  • Assist management with sales initiatives and special projects.
  • Willingness to travel approximately 5% of the time, with minimal overnight stays.

Qualifications

  • Bachelor's Degree in Business or a related discipline is preferred.
  • A minimum of 3 years of experience in customer service.
  • Excellent communication skills, both verbal and written, along with strong presentation and interpersonal abilities.
  • Capability to manage multiple projects and prioritize effectively.
  • Results-oriented, with a focus on organizational growth and performance.
  • Proficient in Microsoft Office Suite.
  • Experience with SAP is advantageous.
Company Overview

Can Corporation of America, Inc. is a growing manufacturer in the steel can industry.