Client Relations Specialist

2 weeks ago

Reading, Pennsylvania, United States Hubbell Full time
Position Overview

The Customer Service Representative III plays a crucial role in ensuring that customer expectations are accurately identified and fully satisfied. This position may involve supporting specific clients or designated regions.

Daily Responsibilities
  • Handle customer inquiries through various communication channels.
  • Verify the accuracy of customer purchase orders and request modifications when necessary.
  • Oversee order processing and assignment.
  • Manage the creation, modification, and extension of customer accounts.
  • Document interactions and utilize SAP as required.
  • Inform customers of any issues or changes regarding their orders and work towards timely resolutions.
  • Develop order workflows for pricing approvals.
  • Place orders on hold and assign appropriate reason codes.
  • Process and monitor PIA orders, including the request for proforma invoices and reminders for overdue payments.
  • Collaborate with collections to address accounts with overdue invoices to minimize delays in new orders.
  • Expedite orders to achieve improved shipping dates as necessary.
  • Build and nurture customer relationships, de-escalating issues and escalating to the appropriate personnel or department when needed.
  • Maintain accurate and up-to-date records and documentation.
  • Prepare quotations for customers.
  • Coordinate with the sales team and other departments within Hubbell.
  • Assist customers with basic technical inquiries.
  • Generate daily backlog reports and keep customers informed about delayed orders.
  • Manage customer returns and credit requests.
  • Complete export documentation for international orders.
  • Participate in meetings and training sessions as required.
  • Perform additional duties as assigned.
Qualifications for Success

Education & Experience:

  • High school diploma or GED is required; a college degree is preferred.
  • At least 3-5 years of prior experience in customer service.
  • Experience in a manufacturing or custom order environment is preferred.
  • Knowledge of international account/export compliance is advantageous.

Skills:

  • Excellent verbal and written communication skills are essential.
  • Proficiency in Microsoft Office, with SAP and Salesforce experience being a plus.
  • Strong problem-solving and prioritization abilities.
  • Account and project management skills.
  • Able to multitask effectively.
About Hubbell Incorporated

Hubbell is dedicated to creating critical infrastructure solutions that empower our customers, communities, and the planet. Our strategic focus is on enabling grid modernization and electrification. As more devices connect to an aging grid, Hubbell's solutions facilitate the transition to a more reliable, resilient, and efficient energy infrastructure. Established in 1888, our innovation has positioned us as a leading global manufacturer of high-quality electrical and utility solutions.

Our operations are divided into two segments: Hubbell Utility Solutions (HUS), which enable the grid to conduct, communicate, and control energy across utility applications, and Hubbell Electrical Solutions (HES), which are vital for managing power across various industries and applications. Our vertical market solutions cater to sectors such as Data Centers, Renewables, Commercial Buildings, Industrial, Telecom, and Transportation. Supporting both segments are our corporate and Hubbell Unified Business Solutions teams, which provide consistent processes, tools, and technologies across our businesses.

We are committed to sustainable and ethical operations while fostering an inclusive and supportive culture that allows our employees to grow and advance in their careers. Our workforce proudly serves our communities from our headquarters and across the globe.

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