Housekeeping Associate
4 days ago
About the Role:
We are seeking a detail-oriented and hardworking Floor Houseperson to join our team at the Courtyard Newark - UD. As a key member of our housekeeping team, you will be responsible for maintaining the cleanliness and organization of our hotel's public areas, ensuring a positive experience for our guests.
Responsibilities:
- Clean and maintain hotel public areas, including lobbies, corridors, and restrooms, to the highest standards of cleanliness and organization.
- Report any maintenance deficiencies or issues to the maintenance team in a timely manner.
- Handle guest requests and complaints in a professional and courteous manner.
- Ensure the confidentiality and security of all guest rooms and hotel areas.
- Observe and adhere to all house and safety rules, housekeeping procedures, and security procedures.
- Maintain storage closet par levels and complete additional deep cleaning and seasonal cleaning functions as scheduled.
- Deliver items to guest rooms as needed.
Requirements:
- Minimum one year of cleaning experience, with previous hotel experience preferred.
- Ability to work a flexible schedule, including weekends, holidays, and varied shifts.
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, management, and co-workers.
- Bilingual English/Spanish a plus.
About Us:
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
About the Team:
Our team at the Courtyard Newark - UD is dedicated to providing exceptional service and a warm welcome to our guests. We take pride in being one of Delaware's first 'Green Lodging' establishments and are committed to sustainability and environmental responsibility.
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