Hotel Administrative Supervisor

4 weeks ago

Newark, Delaware, United States TBC Hotels Full time
Job Description

As a key member of the TBC Hotels team, the Hotel Administrative Supervisor plays a pivotal role in ensuring the smooth operation of the hotel office. This position requires a unique blend of administrative support, human resources functions, payroll management, and basic accounting tasks.

Key Responsibilities:

  • Maintain a well-organized office environment, including managing office supplies, equipment maintenance, and correspondence.
  • Assist with front desk operations during peak times, including guest check-ins and check-outs, and handling guest inquiries.
  • Coordinate schedules for meetings, interviews, and staff training sessions.
  • Assist with the planning of employee events, including monthly birthdays, luncheons, and holiday parties.
  • Maintain and update employee records, ensuring confidentiality and compliance with legal requirements.
  • Facilitate the onboarding process for new employees, including orientation and necessary paperwork.
  • Address employee inquiries regarding HR policies, benefits, and payroll.
  • Prepare and process payroll, ensuring accuracy and timely payment of salaries.
  • Oversee the timekeeping system, ensuring accurate recording of hours worked and leave taken.
  • Maintain payroll records and handle payroll-related queries from employees.
  • Process invoices, track expenses, and manage accounts payable and receivable.
  • Liaise with suppliers and vendors, managing contracts and ensuring timely payment for services rendered.
  • Help manage the employee uniform distribution and inventory.
  • Ensure compliance with hotel policies, local, state, and federal regulations, especially in HR and financial practices.
  • Assist with special projects and perform other duties as assigned by the General Manager.

Requirements:

  • Excellent communication and interpersonal abilities.
  • Proficient in hotel management software and Microsoft Office Suite.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure.
  • Exceptional organizational skills with the ability to multitask and prioritize effectively.
  • High level of accuracy and attention to detail in all tasks.
  • Excellent customer service skills with a professional and friendly demeanor.

Education and Experience:

  • Associate's or Bachelor's degree in Business Administration, Accounting, Human Resources, or a related field preferred.
  • At least 2-3 years of experience in an administrative or office management role, preferably in the hospitality industry.
  • Familiarity with HR practices and procedures, including recruitment, payroll, and employee relations.
  • Basic knowledge of accounting principles and experience with financial reporting, accounts payable, and receivable.

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