Operations Manager

4 weeks ago


Newark, Delaware, United States Kaleidoscope ABA Therapy Services Full time
Job Description

Kaleidoscope ABA Therapy Services is seeking an experienced Operations Manager to join our team. As an integral part of our organization, you will be responsible for supporting our Center in Newark, leading the administrative-side of our clinical operation. Your key responsibilities will include day-to-day management, recruitment, scheduling, customer service, reporting, and general administrative tasks in support of the Center's operations. You will also maintain accurate records related to staffing and delivery of service for each case, assist in the creation, maintenance, and management of a master schedule, and ensure adequate staffing of clinical cases according to budgeted hours per client as authorized by the client's insurer. Additionally, you will support HR, Operations, and the Clinical department, acting as a reliable source of information to staff, clients, peers, and management. You will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability.

Key Responsibilities:
Manage day-to-day operations of the Center
Recruit, schedule, and manage staff
Provide customer service and support
Maintain accurate records and reports
Assist in the creation and management of a master schedule
Ensure adequate staffing of clinical cases
Support HR, Operations, and Clinical departments

Requirements:
Bachelor's Degree or equivalent work experience
1-2 years medical, dental, therapy, PT, OT office administration or scheduling required
3-5 years experience preferred
Prior Operations Managers are encouraged to apply

Skills & Abilities:
Strong rapport-building skills, especially on the phone
Sense of urgency
Ability to work independently towards assigned goals
Excellent time management and organization skills
Ability to manage multiple tasks, prioritize tasks, and meet deadlines
Attention to detail
Ability to administer processes across the company consistently
Superb communication skills
Ability to work collaboratively with ABA personnel
Ability to listen and communicate well with management, staff, and families/clients
Professional appearance and presentation required

Computer Skills:
Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
Proficiency in using email and Outlook
Ability to keep accurate records, work in the database, use Excel, and track processes accurately
Ability to use Zoom meeting and Go To Meeting software
Ability to learn ReThink software within 30 days

Working Conditions:
Exposure to constant or intermittent sounds is sufficient to cause distraction
High demand for telephone work
Considerable stress may occur at times due to the pressure of meeting deadlines
Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked. May vary depending on current recruitment projects. See offer letter for assigned hours. May be changed at any time based on changing company needs
Performing these duties on a full-time basis is an essential function of this position
Must have the ability to read and respond to emails and accept calls outside of work hours

Kaleidoscope ABA Therapy Services and its subsidiaries and affiliates do not discriminate and are Equal Opportunity Employers.


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