Bilingual Spanish Customer Support Representative

3 days ago


Mahwah, New Jersey, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Spanish Customer Support Representative to join our team at Percepta. As a key member of our customer support team, you will be responsible for providing world-class customer service to our clients, resolving customer complaints, and addressing questions regarding their vehicles.

Key Responsibilities
  • Coordinate towing and roadside services for owners
  • Provide the highest level of customer support through omnichannel solutions
  • Answer questions to Volvo Car owners and prospects about product purchases or familiarization
  • Handle customers who contact Volvo to facilitate resolution of their issues
  • Make all reasonable efforts to ensure customer satisfaction
  • Escalate unresolvable or beyond scope of authority issues to senior team members
  • Responsible for proper documentation and coding in Volvo proprietary software
  • Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action
Requirements
  • Bilingual in Spanish and English
  • High school diploma and a minimum of one (1) year of previous customer service call-handling experience
  • Excellent written and oral communication skills
  • Passion for providing excellent customer service and working with a fast-paced and dynamic team
  • Ability to work well under pressure and make appropriate decisions
  • Ability to analyze data, track trends, and retrieve relevant information to complete a task
What We Offer
  • Starting hourly rate of $23 per hour
  • Hybrid work schedule
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)


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