Current jobs related to Spanish-English Customer Care Representative - Mahwah, New Jersey - Percepta
-
Mahwah, New Jersey, United States Percepta Full timeJob SummaryWe are seeking a highly motivated and customer-focused Bilingual Spanish Customer Support Representative to join our team at Percepta. As a key member of our customer support team, you will be responsible for providing world-class customer service to our clients, resolving customer complaints, and addressing questions regarding their vehicles.Key...
-
Mahwah, New Jersey, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and motivated Bilingual Spanish Customer Support Representative to join our team at Percepta. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and addressing questions regarding their vehicles.Key...
-
Mahwah, New Jersey, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients, resolving customer complaints, and addressing questions regarding their vehicles.Key ResponsibilitiesCoordinate...
-
Customer Service Representative
1 month ago
Mahwah, New Jersey, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative for Volvo Cars. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and accurate...
-
Customer Service Representative
2 weeks ago
Mahwah, New Jersey, United States LHH Recruitment Solutions Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at LHH Recruitment Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate order processing, and collaborating with our logistics department to ensure seamless...
-
Bilingual Customer Support Representative
2 weeks ago
Mahwah, New Jersey, United States Percepta Full timeJob OverviewWe are seeking a highly skilled and multilingual Customer Support Representative to join our team at Percepta. As a Bilingual French Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your French language skills to communicate effectively and resolve customer inquiries in...
-
Bilingual Customer Service Representative
4 weeks ago
Mahwah, New Jersey, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.Key ResponsibilitiesProvide...
-
Bilingual Customer Service Representative
3 weeks ago
Mahwah, New Jersey, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Portuguese Customer Care Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for our customers.Key...
-
Customer Service Representative
3 weeks ago
Mahwah, New Jersey, United States MCI Careers Full timeJob Title: Customer Care AgentJob Summary:MCI Careers is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving customer inquiries, and ensuring a positive experience for all...
-
Customer Service Representative
2 weeks ago
Mahwah, New Jersey, United States MCI Careers Full timeJob Title: Customer Care AgentJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving customer inquiries, and ensuring a positive experience for all...
-
Customer Service Representative
2 weeks ago
Mahwah, New Jersey, United States PILOT Full timeCustomer Service RepresentativePilot Company is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive experience at our fuel stations.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
1 month ago
Mahwah, New Jersey, United States Aucera Full timeJob DescriptionAucera is seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients and their customers.Key Responsibilities:Provide excellent customer service and support to clients and their customersAnswer customer...
-
Patient Care Manager Spanish Speaker
2 weeks ago
Mahwah, New Jersey, United States Vitability Health Full timeJoin Our Team as a Patient Care ManagerVitability Health is revolutionizing the way healthcare providers deliver remote care. Our innovative Remote Patient Monitoring (RPM) program empowers medical teams to provide safe, effective, and personalized remote care that improves patient outcomes, reduces healthcare costs, and enhances patient engagement. We're...
-
Customer Service Representative
1 week ago
Mahwah, New Jersey, United States Ajilon Full timeCustomer Service Representative Role at AjilonAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping addresses, and function efficiently...
-
Patient Care Manager
2 weeks ago
Mahwah, New Jersey, United States Vitability Health Full timeJoin Our Team of Dedicated Healthcare ProfessionalsVitability Health is revolutionizing the way healthcare providers deliver remote care. Our innovative Remote Patient Monitoring (RPM) program empowers medical teams to provide safe, effective, and personalized care that improves patient outcomes, reduces healthcare costs, and enhances patient engagement.Key...
-
Customer Service Representative
4 weeks ago
Mahwah, New Jersey, United States Aucera Full timeJob DescriptionAucera is seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their customers.Key Responsibilities:Provide timely and effective responses to customer inquiries and concernsResolve customer issues in a...
-
Customer Service Representative
4 weeks ago
Mahwah, New Jersey, United States Aucera Full timeJob DescriptionAucera is seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their customers.Key Responsibilities:Provide timely and effective responses to customer inquiries and concernsResolve customer issues in a...
-
Customer Service Representative
7 days ago
Mahwah, New Jersey, United States LHH Recruitment Solutions Full timeJob Summary:As a Customer Service Representative at LHH Recruitment Solutions, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on processing and entering orders into our systems, ensuring timely and accurate fulfillment of customer needs.Key Responsibilities:Process and enter orders...
-
Customer Service Representative
3 weeks ago
Mahwah, New Jersey, United States LHH Recruitment Solutions Full timeJob SummaryLHH Recruitment Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our client's support team, you will be responsible for providing exceptional customer service and ensuring seamless order processing and fulfillment.Key ResponsibilitiesProcess and enter orders/purchase orders into Commend...
-
Bilingual French Customer Support Specialist
7 days ago
Mahwah, New Jersey, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and bilingual French customer support representative to join our team at Percepta. As a key member of our Volvo Roadside Assistance team, you will be responsible for delivering exceptional customer experiences while working in a fast-paced call center environment.Key ResponsibilitiesCoordinate towing and roadside...
Spanish-English Customer Care Representative
2 months ago
Welcome to a place where your work matters. At Percepta, we are dedicated to making a positive impact, and we are looking for talented individuals to join our mission. In this position, you will have the chance to shape your future while influencing the lives of countless others in ways you may not have imagined. Are you intrigued? We hope so.
Join our dynamic customer support and roadside assistance team that operates 24/7, providing essential support every day of the week.
Key Attributes We Value
We appreciate individuals who are humble and respectful. You are a curious listener, eager to assist and discover the best solutions for each unique customer. Your focus is on the customer experience, and you are committed to surpassing expectations while innovating when necessary. You have a thirst for knowledge, understanding, and effectively communicating brand, business, and technical concepts. You thrive in collaborative settings and possess strong communication skills. A passion for helping others and a love for automobiles is a plus.
What You Can Anticipate
- Starting pay of $23 per hour ($21 base plus $2 bilingual premium)
- Hybrid work arrangement
- Comprehensive Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) plan with company matching
- Paid Vacation/Sick Time and Holidays
- Tuition Reimbursement opportunities
- Employee Assistance Program
- Discount Programs for employees
- Training and Development Programs (Percepta College)
- Employee Recognition Program (Perci Perks)
Your Responsibilities
The Roadside Assistance Representative delivers exceptional customer service by coordinating towing and roadside services, addressing customer inquiries, and resolving complaints. You will represent the company to its customers in a professional and compassionate manner.
Daily Tasks Include
- Managing towing and roadside assistance requests for customers
- Providing top-tier customer support through various channels (voice, email, chat, SMS)
- Responding to inquiries from customers regarding product purchases or information
- Assisting customers in resolving their issues with the company
- Making every effort to ensure customer satisfaction
- Escalating complex issues to senior team members when necessary
- Maintaining accurate documentation in proprietary software
- Informing management of any trends or concerns regarding customer interactions or product/service issues
- Completing additional projects as required
Qualifications for the Role
To qualify, you should have a high school diploma and at least one year of customer service experience. A genuine passion for providing outstanding customer service and the ability to thrive in a fast-paced environment are essential.
Additional Information
- Must be bilingual in Spanish and English, with the ability to pass assessments in both languages
- Experience in roadside dispatching or emergency response is preferred
- Ability to work independently and as part of a team
- Strong written and verbal communication skills are required
- Ability to think critically and resolve issues with patience and empathy
- Knowledge of the automotive industry is advantageous
- Ability to work effectively under pressure
- Competence in analyzing data and tracking trends
About Percepta
Founded in 2000, Percepta operates contact centers globally, delivering seamless customer experiences to our clients. Our core values guide our organization, and as a member of the Percepta team, you can expect:
- Service Culture - You will be treated as a valued customer from day one
- Team Collaboration - A supportive team environment that encourages growth and values your contributions
- Respect - A dependable team that prioritizes your needs
- Proactivity - Surround yourself with solution-oriented individuals
- Career Advancement - Numerous learning opportunities for ambitious individuals
- Diversity - Join a diverse and community-focused organization
- Competitive Compensation - Comprehensive benefits that promote wellness
Percepta is an Equal Opportunity Employer. Please be aware that Percepta and its recruiting agencies will never request payments or personal information from applicants during the recruitment process.
