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Spanish Language Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Bilingual Customer Support Specialist to join our team at Percepta. As a key member of our customer support team, you will be responsible for providing world-class service to our customers, resolving their issues, and ensuring their satisfaction.
Key Responsibilities- Coordinate towing and roadside services for customers
- Provide exceptional customer support through various communication channels
- Answer customer questions and resolve their issues in a timely and professional manner
- Escalate complex issues to senior team members as needed
- Document and track customer interactions in our proprietary software
- Bilingual in Spanish and English, with excellent written and verbal communication skills
- Minimum of one year of customer service experience, preferably in a call-handling role
- Ability to work independently and as part of a team
- Strong problem-solving skills and ability to think critically
- Excellent time management and organizational skills
- Competitive hourly rate of $23 per hour
- Hybrid work schedule with opportunities for flexible work arrangements
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) plan with company match
- Training and development opportunities to enhance your skills and career growth
Percepta is a leading provider of customer experience solutions, with a commitment to delivering exceptional service to our clients and their customers. We are a diverse and inclusive organization that values teamwork, respect, and continuous learning. If you are a motivated and customer-focused individual who is passionate about delivering world-class service, we encourage you to apply for this exciting opportunity.
