Spanish Bilingual Customer Service Agent
2 weeks ago
Welcome to a place where your work has purpose. At Percepta, we are committed to fostering positive change, and we are looking for talented individuals to join us. In this position, you will have the chance to shape your future while making a significant impact on the lives of countless customers.
Become part of a dynamic customer support and roadside assistance team that operates 24/7, providing essential services every day of the week.
Key Attributes
We value humility and respect for others. You are a curious listener, eager to assist and discover the best solutions for each unique customer. Your customer-centric approach drives you to exceed expectations and develop innovative solutions when necessary. You are passionate about learning and effectively communicating brand, business, and technical concepts. Collaboration and strong communication skills are essential in your work environment. A passion for automobiles is a plus.
What to Anticipate
- Starting hourly wage of $23 ($21 base plus $2 bilingual premium)
- Hybrid work model
- Comprehensive Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) plan with company match
- Paid Vacation/Sick Time and Holidays
- Tuition Reimbursement opportunities
- Employee Assistance Program
- Employee Discount initiatives
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
Your Responsibilities
The Volvo Roadside Representative delivers exceptional customer service by coordinating towing and roadside assistance for customers, addressing inquiries, and resolving complaints regarding their vehicles. You will represent Volvo Car USA to its owners with professionalism and care.
Daily Tasks Include
- Coordinating towing and roadside services for vehicle owners
- Providing top-tier customer support through various channels (voice calls, emails, chat, and SMS)
- Responding to inquiries from Volvo Car owners and potential customers about product purchases or features
- Assisting customers who reach out to Volvo for issue resolution
- Striving to ensure customer satisfaction
- Escalating unresolved issues to senior team members as necessary
- Maintaining accurate documentation and coding in proprietary software
- Reporting trends or concerns regarding customer interactions or product/service issues to management
- Completing additional tasks or projects as required
Qualifications
To be successful in this role, you should possess a high school diploma and at least one year of experience in customer service. A genuine passion for providing excellent customer service and a proactive approach to resolving challenges in a fast-paced environment are essential.
Additional Information
This position requires:
- Bilingual proficiency in Spanish and English, with the ability to pass assessments in both languages
- Experience in roadside dispatching or emergency response is preferred
- Ability to work independently and collaboratively
- Strong written and verbal communication skills
- Creative problem-solving abilities
- Quick typing skills with attention to detail
- Ability to diagnose and resolve issues with patience and empathy
- Knowledge of the automotive industry is advantageous
- Sound judgment and decision-making skills
- Ability to work effectively under pressure
- Data analysis and trend tracking capabilities
Work Environment
- This is a 24/7/365 operation
- Shift differentials apply for evening and overnight shifts
- Paid training and ongoing product training will be provided
About Percepta
Founded in 2000, Percepta operates contact centers globally, delivering seamless customer experiences to our clients. Our core values guide our organization, and as a member of the Percepta team, you can expect:
- Service Culture - a commitment to treating everyone with respect
- Teamwork - a supportive environment that values growth and open communication
- Respect - accountability and attentiveness from your colleagues
- Proactivity - a focus on continuous improvement
- Career Development - numerous learning opportunities
- Diversity - a community-oriented organization that values fun
- Competitive Compensation - comprehensive benefits that support overall wellness
Percepta is an Equal Opportunity Employer. Please be aware that we will never request payments or personal information from applicants during the recruitment process.
#LI-Hybrid
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