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Customer Service Representative
2 months ago
As a Licensed Customer Service Representative for James Purcell - State Farm Agency, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.
Key Responsibilities:
- Establish and maintain strong customer relationships, providing prompt, accurate, and friendly service.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Maintain a strong work ethic and demonstrate a total commitment to success each day.
Benefits and Opportunities:
- Competitive base salary and bonus structure.
- Generous commission structure and opportunities for growth and advancement.
- Paid time off, including vacation and personal/sick days.
- Comprehensive benefits package, including health, dental, and life insurance.
- Retirement plan and opportunities for professional development.
Requirements:
- Active NY Property and Casualty license.
- NY Life and Health license.
- Excellent interpersonal, communication, and organizational skills.
- Bilingual language skills a plus.
- Ability to work in a team environment and multi-task.
- Proactive problem-solving skills and dedication to customer service.
- Ability to learn computer functions and maintain accurate records.
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
