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Bilingual Spanish Customer Service Representative
2 months ago
As a Bilingual Spanish Customer Support Representative for Volvo Roadside Assistance, you will play a crucial role in delivering exceptional service to our clients. This full-time, permanent position offers a competitive hourly wage and comprehensive benefits.
Key Responsibilities
- Facilitate towing and roadside services for Volvo owners.
- Deliver outstanding customer support through various communication channels including phone, email, chat, and SMS.
- Address inquiries from Volvo Car owners and potential customers regarding product information and assistance.
- Assist customers in resolving their concerns and ensure a high level of satisfaction.
- Document interactions accurately using proprietary software.
- Identify trends or issues in customer interactions and report them to management.
- Participate in additional projects and tasks as assigned.
Qualifications
- High School diploma required; a college degree is preferred.
- 1-3 years of relevant experience in customer service or support roles.
- Bilingual proficiency in Spanish is essential, with the ability to pass language assessments.
- Experience in roadside dispatching or emergency response is advantageous.
- Strong written and verbal communication skills.
- Ability to work effectively both independently and as part of a team.
- Proficient typing skills with attention to detail.
- Ability to manage pressure and resolve issues with empathy.
What We Offer
- Starting hourly rate of $23, including a bilingual premium.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) plan with company matching.
- Paid vacation, sick time, and holidays.
- Tuition reimbursement and professional development opportunities.
- Employee assistance and discount programs.
Additional Information
This role operates within a 24/7 environment, with shifts that may vary. A shift differential is available for evening and overnight hours. Training will be provided, and ongoing education will be offered as needed. Percepta is committed to creating a diverse and inclusive workplace.
