Spanish-Speaking Customer Service Specialist

2 weeks ago


Mahwah, New Jersey, United States Percepta Full time
Job Overview

Position Title: Spanish-Speaking Customer Service Specialist

Company: Percepta

Location: Remote/Hybrid

Sign-on Bonus: $500 available after 30 days of employment.

Role Summary

As a Spanish-Speaking Customer Service Specialist, you will play a vital role in delivering exceptional customer service and support. Your responsibilities will include:

  • Providing assistance to customers through various communication channels including phone, email, and chat.
  • Coordinating roadside assistance and towing services for clients.
  • Addressing customer inquiries and resolving issues with a focus on satisfaction.
  • Documenting interactions accurately in the company’s software systems.
  • Collaborating with team members to enhance service delivery and customer experience.
Key Responsibilities

In this position, you will:

  • Deliver outstanding customer support by effectively managing service requests.
  • Utilize problem-solving skills to address customer concerns and provide timely solutions.
  • Maintain a professional demeanor while representing the company to customers.
  • Identify trends in customer feedback and report them to management for continuous improvement.
Qualifications

The ideal candidate will possess:

  • A high school diploma or equivalent.
  • At least one year of experience in a customer service role.
  • Fluency in both Spanish and English, with the ability to pass language assessments.
  • Strong communication skills, both written and verbal.
  • A passion for helping others and a commitment to providing excellent service.
What We Offer

Percepta values its employees and offers a comprehensive benefits package, including:

  • Competitive hourly wage with bilingual premium.
  • Health, dental, and vision insurance.
  • 401(k) plan with company matching.
  • Paid time off and holidays.
  • Tuition reimbursement and training programs.

Join our team and contribute to a culture of service and teamwork where your skills and contributions are valued.



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