Spanish-Speaking Customer Service Specialist
2 weeks ago
Position Title: Spanish-Speaking Customer Service Specialist
Company: Percepta
Location: Remote/Hybrid
Sign-on Bonus: $500 available after 30 days of employment.
Role SummaryAs a Spanish-Speaking Customer Service Specialist, you will play a vital role in delivering exceptional customer service and support. Your responsibilities will include:
- Providing assistance to customers through various communication channels including phone, email, and chat.
- Coordinating roadside assistance and towing services for clients.
- Addressing customer inquiries and resolving issues with a focus on satisfaction.
- Documenting interactions accurately in the company’s software systems.
- Collaborating with team members to enhance service delivery and customer experience.
In this position, you will:
- Deliver outstanding customer support by effectively managing service requests.
- Utilize problem-solving skills to address customer concerns and provide timely solutions.
- Maintain a professional demeanor while representing the company to customers.
- Identify trends in customer feedback and report them to management for continuous improvement.
The ideal candidate will possess:
- A high school diploma or equivalent.
- At least one year of experience in a customer service role.
- Fluency in both Spanish and English, with the ability to pass language assessments.
- Strong communication skills, both written and verbal.
- A passion for helping others and a commitment to providing excellent service.
Percepta values its employees and offers a comprehensive benefits package, including:
- Competitive hourly wage with bilingual premium.
- Health, dental, and vision insurance.
- 401(k) plan with company matching.
- Paid time off and holidays.
- Tuition reimbursement and training programs.
Join our team and contribute to a culture of service and teamwork where your skills and contributions are valued.
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