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Customer Service Representative

2 months ago

Mahwah, New Jersey, United States Percepta Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Utilize various systems and tools to provide customers with prompt and accurate information, including documentation and follow-up as necessary.
  • Initiate outbound contacts to customers as required, providing proactive support and solutions to their needs.
  • Collaborate with internal teams to identify process improvements and best practices, ensuring seamless delivery of customer service.
  • Meet or exceed performance expectations, including productivity, accessibility, and quality assurance.
Requirements
  • High school diploma required; college degree preferred or equivalent work experience.
  • 3-5 years of relevant work experience in customer service or a related field.
  • Exceptional customer service skills, with a passion for delivering outstanding experiences.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers, managers, and colleagues.
  • Ability to work well under pressure, with a strong attention to detail and organizational skills.
What We Offer
  • Competitive hourly rate.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible spending account and health savings account.
  • 401(k) with company match.
  • Vacation and sick time, plus paid holidays.
  • Tuition reimbursement and employee assistance program.
  • Employee discount program and training and development opportunities.