Spanish-Speaking Customer Service Specialist

2 weeks ago

Mahwah, New Jersey, United States Percepta Full time
Seeking a Meaningful Career?

At Percepta, we are dedicated to making a positive impact, and we are looking for talented individuals to join our mission. This role offers you the chance to shape your future while helping countless others in ways you may not have imagined.

Become a vital part of our customer support and roadside assistance team, providing essential services 24/7.

Key Attributes

We value humility and respect. You are a curious listener, eager to assist and find optimal solutions for each unique customer. Your focus is on customer satisfaction, and you are committed to exceeding expectations while developing innovative solutions as needed. You have a keen interest in learning and conveying brand, business, and technical concepts. You thrive in collaborative settings and possess strong communication skills. A passion for automobiles is a plus.

What to Anticipate

  • Competitive starting hourly wage of $23 ($21 base plus $2 bilingual premium)
  • Flexible hybrid work arrangement
  • Comprehensive Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) plan with company match
  • Paid Vacation/Sick Time and Holidays
  • Tuition Reimbursement Program
  • Employee Assistance and Discount Programs
  • Ongoing Training and Development Opportunities
  • Employee Recognition Initiatives

Your Responsibilities

The Volvo Roadside Representative delivers exceptional customer service by coordinating towing and roadside assistance for customers, addressing inquiries, and resolving complaints. You will represent Volvo Car USA with professionalism and care.

Daily Activities Include

  • Managing towing and roadside service requests for vehicle owners
  • Providing top-tier customer support through various channels (phone, email, chat, SMS)
  • Responding to inquiries from Volvo Car owners and potential customers regarding product information
  • Facilitating resolutions for customer issues
  • Ensuring customer satisfaction through diligent efforts
  • Escalating complex issues to senior team members as necessary
  • Documenting interactions accurately in proprietary software
  • Communicating trends or concerns to management for action
  • Completing additional tasks as required

Qualifications

To be successful in this role, you should possess a high school diploma and at least one year of customer service experience. A genuine interest in providing excellent service and a proactive approach to problem-solving in a fast-paced environment are essential.

Additional Information

  • Must be bilingual in Spanish and English, with proficiency in both written and spoken forms
  • Experience in roadside dispatching or emergency response is preferred
  • Ability to work independently and collaboratively
  • Strong written and verbal communication skills are required
  • Ability to adapt communication style to suit various audiences
  • Demonstrated problem-solving skills and creativity
  • Ability to work effectively under pressure
  • Familiarity with the automotive industry is advantageous

About Percepta

Founded in 2000, Percepta operates contact centers worldwide, committed to delivering seamless customer experiences. Our core values guide our actions, fostering a culture of service, teamwork, respect, proactivity, career growth, and diversity. We offer competitive compensation and comprehensive benefits to support the well-being of our employees.

Percepta is an Equal Opportunity Employer. We do not request any payments or personal information from applicants during the recruitment process.

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