Bilingual Spanish Customer Service Representative

1 week ago


Mahwah, New Jersey, United States Percepta Full time
Position Overview
The Bilingual Spanish Customer Support Representative plays a crucial role in delivering exceptional service to Volvo owners. This position involves providing assistance through various communication channels while ensuring a positive customer experience.

Key Responsibilities
  • Facilitate coordination of towing and roadside assistance services for customers.
  • Deliver top-tier customer support via multiple platforms including phone, email, chat, and SMS.
  • Address inquiries from Volvo owners and potential customers regarding vehicle information and purchasing options.
  • Resolve customer issues effectively, ensuring satisfaction at all times.
  • Escalate complex issues to senior team members when necessary.
  • Maintain accurate records and documentation using proprietary software.
  • Report trends or concerns regarding customer interactions to management for further action.
  • Participate in additional projects and tasks as required.

Qualifications
  • High School diploma required; a college degree is advantageous.
  • 1-3 years of relevant experience in customer service or support roles.

Compensation and Benefits
  • Starting hourly rate of $23, which includes a bilingual premium.
  • Access to Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
  • 401(k) plan with company matching contributions.
  • Paid vacation, sick leave, and holidays.
  • Tuition reimbursement and professional development opportunities.
  • Employee assistance and discount programs.

Additional Information
This role requires proficiency in both Spanish and English, with the ability to pass assessments in both languages. Experience in roadside dispatching or emergency response is preferred. Strong communication skills, both written and verbal, are essential. Candidates should be able to work effectively under pressure and possess a broad understanding of the automotive industry. The center operates 24/7, and additional pay is available for night shifts.

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