Technical Field Support Engineer

2 weeks ago


Milwaukee, Wisconsin, United States #twiceasnice Recruiting Full time

Position:
Technical Field Support Engineer (Minimum 2 years of experience with electrical systems required)

Location:
Milwaukee, WI Area

Compensation:
Competitive base salary plus bonuses and a comprehensive benefits package

Benefits Include:
Health, Dental, Vision, 401(k) with company contributions, Short & Long-Term Disability, Life/AD&D Insurance, Employee Assistance Program, Paid Time Off, and Holidays

Employment Type:
Full-Time

Travel Requirements:
50%-60% travel, primarily domestic with occasional international trips

Overview:
Our client, a prominent player in high-tech engineering and manufacturing within the transportation industry, is in search of a Technical Field Support Engineer to enhance their team.

This role is centered on delivering outstanding technical assistance in the field, alongside providing on-site training, commissioning, maintenance, and repair services for various products utilized in electric mass transit.

The ideal candidate will demonstrate a blend of technical troubleshooting expertise and exceptional customer service capabilities.

Key Responsibilities:

  • Conduct repairs, modifications, and maintenance to sustain product performance
  • Generate test and service reports; recommend enhancements
  • Execute preventive and corrective maintenance, as well as commissioning tasks
  • Offer support to diagnose malfunctions and address performance issues
  • Program, deploy, and conduct input/output tests and measurements, providing feedback
  • Design and deliver customer training on product usage
  • Prepare necessary tools, materials, permits, and travel arrangements
  • Document all service activities in accordance with company protocols
  • Act as the primary technical support contact for product-related inquiries

Qualifications:

  • Bachelor's degree is mandatory
  • A minimum of 2 years of experience in field maintenance/service of electrical systems is required
  • Experience in customer-facing roles is essential
  • Proficiency in reading electrical circuit schematics and engineering drawings is required
  • Willingness and ability to travel 50-60% (both domestic and international) is necessary
  • A valid driver's license is required


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