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Field Service Engineer

2 months ago

Milwaukee, Wisconsin, United States Jobot Full time
Job Overview

Experienced Field Service Engineer Required


This position is hosted by Jobot.


About the Company:

A leading global provider in Industrial Solutions, this organization has been a significant player for over fifty years, developing durable equipment designed to maximize investment returns. With a focus on engineering, they specialize in creating solutions that excel in direct contact expertise. Known for their proficiency in Specialty Equipment, they understand the critical impact of rate, yield, and appearance on financial outcomes. Their Specialty Machines are specifically designed for complex applications across a variety of essential industries.


Emphasizing family values as the foundation of their innovation and quality, this company nurtures responsible customer relationships. With manufacturing facilities in both the United States and the United Kingdom, their expert team is dedicated to the overall success of their clients. Their strategy goes beyond individual machines, aiming to optimize entire production lines and their effects on overall factory operations. Their commitment is evidenced by a long list of enduring customer partnerships.


Benefits of Working Here:

  • Opportunities for overtime
  • Comprehensive benefits package
  • 401k plan with company contribution

Position Summary:

The Field Service Engineer acts as the primary point of contact for clients, managing both customer-facing and internal support functions, which include commissioning, installation, start-up, warranty, and paid service. This crucial role is key in fostering long-lasting customer relationships, linking clients, products, and internal teams.


Main Responsibilities:

  • Provide technical assistance and solutions for electrical challenges encountered before, during, and after manufacturing.
  • Assemble electrical and electronic systems and prototypes in accordance with engineering specifications.
  • Install and maintain electrical control systems.
  • Modify electrical prototypes, components, assemblies, and systems to correct functional discrepancies.
  • Set up and operate testing equipment to evaluate developmental parts, assemblies, or systems, documenting results under simulated operating conditions.
  • Perform various highly technical tasks, including commissioning, start-up, and repair/refurbishment of complex electronic and mechanical equipment at client facilities.
  • Train and instruct client personnel on equipment operation.
  • Collaborate with electrical engineers and team members to identify, interpret, analyze, and resolve issues.
  • Maintain accurate troubleshooting records in the service database and produce detailed technical reports promptly.
  • Modify and maintain PLC and HMI programs.
  • Conduct remote troubleshooting using diagnostic techniques and relevant inquiries.
  • When not traveling, execute machine wiring, panel assembly, programming, and testing tasks in the workshop.
  • Perform additional assigned responsibilities.

Preferred Qualifications:

  • Willingness to travel 20-60% as needed.
  • Proficient in computer and electronics, including processors, electronic equipment, computer hardware and software, as well as applications and programming.
  • Mechanical knowledge related to machines, tools, their design, use, repair, and maintenance.
  • Strong mathematical skills, including basic arithmetic, algebra, geometry, statistics, and their practical applications.
  • Understanding of production and processing techniques, including raw materials, production processes, quality control, costs, and methods for optimizing equipment manufacturing.
  • Ability to use basic hand tools.
  • Exemplary professionalism, capable of managing pressure, demonstrating respect, and honoring commitments.
  • Proficient in the structure, content, spelling, composition rules, and grammar of the English language.
  • Experience with programming software, particularly Allen Bradley PLC, HMI, and Servo programming.
  • Ability to accurately read and interpret electronic schematics and drawings.
  • Attention to detail to ensure accuracy and completeness.
  • Customer-focused and self-motivated.
  • Adaptable to fast-paced, dynamic environments with varying temperature conditions.
  • Proactive in engaging and following up with clients.