Technical Support Specialist

2 weeks ago


Milwaukee, Wisconsin, United States Jobot Full time

Leading manufacturer is looking for candidates for a Technical Support Specialist position. A great opportunity for Field Service Technicians to transition into an office environment.
Salary:
$30 - $30 per hour

About the Company:


We are a prominent player in the metal-working sector, known for our innovative technologies and comprehensive services.

Our reputation is built on dependable solutions, exceptional service, and advanced software offerings.

Our dedication to quality and innovation is reflected in our global presence and committed workforce across various regions.

We operate in over 50 countries, consistently aiming to surpass our clients' expectations.

Why Consider This Opportunity?

Global Influence:
Be part of a team that establishes international benchmarks in the thermal cutting field.

Innovation and Teamwork:
Participate in creating smarter, faster, and more efficient solutions that enhance customer satisfaction.

Professional Development:

Engage closely with clients and technology partners, improving your expertise in predictive maintenance software and automation solutions.


Inclusive Environment:
Flourish in a culture that promotes open communication with clients and colleagues.

Comprehensive Benefits:
Medical / Dental / Vision / 401k

Position Overview:
This role is an in-office, fully on-site customer service position requiring technical expertise in field service support related to mechanical and electrical CNC machinery.

Key Responsibilities:
Provide troubleshooting and support for equipment to customers and Field Service Engineers via phone and/or visual/virtual service.
Assist in identifying parts for customers, distributors, and internal teams.
Maintain an accurate and timely service ticket tracker.
Evaluate customer situations to determine necessary on-site resources.
Contribute to technical bulletins and the internal knowledge base.
Collaborate effectively with customers and team members.
Interpret and utilize engineering drawings.

Qualifications:
High School Diploma or equivalent; two-year technical training preferred.
Experience in the machinery or industrial equipment sector.
Proficient in reading bills of material, schematics, and assembly drawings.
Competent in mechanical and electrical assemblies.
Familiar with Windows operating systems.
Strong written and verbal communication skills.
Exceptional telephone etiquette and customer service abilities.
Ability to manage multiple tasks while maintaining composure.
Adherence to office etiquette and protocol.


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