Service BDC Representative
1 week ago
The Ray Auto Group in Fox Lake, IL, is seeking a skilled Automotive Service Department Representative to join their team. As a key member of the Service BDC team, you will be responsible for handling service department calls, emails, and leads, while maintaining a quality relationship with current customers and building new ones in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or text
- Address customer concerns and issues
- Make and schedule appointments accurately and completely
- Able to sit and work at a computer keyboard for extended periods
- Maintain a general understanding of the repair process and explain it to customers
- Automotive experience is a plus
What We Offer:
- Comprehensive benefits package, including PPO, dental, and vision
- Paid vacation
- 401(k) retirement plan
- Promotion from within
- Paid training and development
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Service BDC Representative
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