Service BDC Representative

1 week ago


Fox Lake, Wisconsin, United States Ray Autogroup Full time

The Ray Auto Group in Fox Lake, IL, is seeking a skilled Automotive Service Department Representative to join their team. As a key member of the Service BDC team, you will be responsible for handling service department calls, emails, and leads, while maintaining a quality relationship with current customers and building new ones in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or text
  • Address customer concerns and issues
  • Make and schedule appointments accurately and completely
  • Able to sit and work at a computer keyboard for extended periods
  • Maintain a general understanding of the repair process and explain it to customers
  • Automotive experience is a plus

What We Offer:

  • Comprehensive benefits package, including PPO, dental, and vision
  • Paid vacation
  • 401(k) retirement plan
  • Promotion from within
  • Paid training and development


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