Customer Service Representative

5 days ago


Lake Geneva, Wisconsin, United States PNC Full time
Job Description

Job Title: Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, accurately processing customer transactions, and educating customers on new banking products and services.

Key Responsibilities:

  • Provide exceptional customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Process a variety of customer transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
  • Educate customers on new banking products and services, identifying opportunities to increase customer satisfaction and loyalty.
  • Work collaboratively with branch staff to ensure seamless customer experiences and achieve business objectives.

Requirements:

  • High school diploma or equivalent required; prior experience in retail banking or customer service preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic knowledge of banking products and services, with a willingness to learn and develop skills.

What We Offer:

  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and pension plans.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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