Service Department BDC Representative
1 month ago
Job Summary
We are seeking a highly motivated and organized Customer Service Representative to join our Service Department team at Ray Autogroup. As a key member of our team, you will be responsible for handling service department calls, emails, and leads, maintaining a quality relationship with our current customer base, and building new ones in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries by phone, email, or chat
- Address customer concerns and issues
- Make and schedule appointments accurately and completely
- Maintain a general understanding of the repair process and explain it to customers
- Automotive experience is a plus
What We Offer:
- Comprehensive benefits package, including PPO, dental, and vision
- Paid vacation
- 401(k) retirement plan
- Promotion from within
- Paid training and development
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