Patient Service Representative
4 weeks ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care and support to our patients and families.
Key Responsibilities:- Register patients, obtain demographic and insurance information, and verify insurance coverage
- Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules
- Provide accurate and detailed information regarding test preparations, time patients to arrive, and any other directional information needed by patients
- Update insurance, financial responsibility, and other data when changes or additions occur, and communicate to patients as appropriate
- Ensure insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third-party payer requirements
- Identify, report, and resolve problems regarding registration to appropriate individuals and departments
- Monitor patient flow to ensure they are cared for in the most efficient and courteous manner
- Offer various assistance to patients, including arranging transportation needs, providing directions, locating wheelchairs, etc.
- Perform visit closure, including checking out patients after visits, scheduling follow-up appointments, and providing patients with a visit summary
- High school graduate or equivalent
- No experience required, but excellent customer service and communication skills are essential
- Intermediate computer skills, including experience with Microsoft Office or similar applications, and electronic mail
- Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
- Excellent organizational skills and ability to work in a fast-paced environment
Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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Patient Service Representative
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