Customer Service Representative

3 weeks ago


Lake Geneva, Wisconsin, United States Master Services, Inc. - Plumbing, Heating, & Cooling Full time

We're seeking a talented Customer Service Representative to join our team at Master Services, Inc. - Plumbing, Heating, & Cooling. As a key member of our call center, you'll be responsible for providing exceptional customer service, resolving issues, and fostering strong relationships with our clients.

Responsibilities:
  • Answer customer calls, respond to inquiries, and resolve concerns in a professional and courteous manner
  • Document complaints, take action to resolve issues, and follow up with customers to ensure satisfaction
  • Participate in outreach efforts, making outbound calls to follow up on referrals and maintain a full schedule
  • Collaborate with our service team, meet performance targets, and take on additional duties as needed to ensure a successful day
Requirements:
  • Excellent communication skills and phone etiquette
  • Strong customer service and problem-solving skills
  • Ability to multitask, manage a calendar, and maintain files
  • Team spirit with a positive attitude and ability to motivate others
  • Attention to detail and organizational skills
What We Offer:
  • $17.50/hour, depending on performance reviews
  • Dental, 401(k), and other wonderful benefits
  • Union rate-based pay, 100% paid health insurance, and more

We're passionate about forming relationships and serving clients, and we're looking for a full-time Customer Service Representative who feels the same. If you enjoy helping others and are eager to gain valuable call center experience, this entry-level position could be right for you.



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