Sales Support Specialist
1 week ago
About RTS Companies Inc.: RTS Companies Inc. stands as a premier manufacturer of rotationally molded products, recognized for its commitment to innovation and quality. We are in a phase of growth and are eager to welcome dedicated individuals to our team. We are in search of a proactive Sales Support Specialist to oversee customer interactions, sales processes, and internal collaboration.
Job Overview: The Sales Support Specialist role at RTS Companies Inc. is crucial for overseeing customer interactions and sales processes, which includes order processing, shipment coordination, and fostering positive customer relationships.
Key Responsibilities:
- Respond to customer inquiries and deliver product details, pricing, and availability.
- Manage customer accounts, monitor orders, and follow up on potential leads.
- Collaborate with the sales team to explore new business avenues.
- Effectively communicate with customers to resolve inquiries and issues.
- Accurately input orders and manage shipment timelines.
- Handle product returns and address issues in a timely manner.
- Offer cost-effective shipping solutions for customers.
- Maintain precise records and reports.
- Foster customer relations and manage complaints.
- Provide assistance to other sales team members as required.
Qualifications:
- A minimum of 3 years of experience in customer service and sales.
- Excellent communication skills.
- Strong organizational and time management abilities.
- Capability to multitask efficiently.
- Proficiency in Adagio and MS Office applications.
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