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Customer Support Manager, Issuer Services

2 months ago

Mentor, Ohio, United States Visa Full time
Job Description

Job Summary:

The Customer Support Manager, Issuer Services will lead a team of technical support specialists in providing exceptional customer service and support to clients. The ideal candidate will have a strong background in technical support, leadership, and customer service.

Key Responsibilities:

  • Lead a team of technical support specialists in providing customer service and support to clients.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Provide training and development opportunities to technical support specialists to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and maintain relationships with clients to ensure their needs are met and exceeded.

Requirements:

  • Bachelor's degree in Business, Management, Computer Science, or related field.
  • Minimum 3 years of experience in technical support or customer service leadership.
  • Proven track record of improving customer satisfaction and loyalty.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of payment processing services and technical support.

What We Offer:

  • Opportunity to work with a global leader in payment processing services.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.