IT Support Specialist
2 months ago
Softworld, a Kelly Company is seeking a dedicated Service Desk Technician to provide exceptional support to our clients.
This role requires a strong focus on Windows PC hardware setup and troubleshooting, along with proficiency in Office 365 administration and Active Directory.
Key Responsibilities:
- Deliver first-level support to employees for end-user issues and requests.
- Provide remote assistance to users across various locations.
- Utilize problem recognition and resolution techniques to diagnose and resolve hardware, software, and application-related issues.
- Support wireless devices and maintain detailed records of troubleshooting processes.
- Assist in training users on software applications and hardware systems.
- Escalate complex issues to appropriate IT personnel as necessary.
Administrative Duties:
- Conduct basic user setup for network and application accounts.
- Configure and manage mobile devices and wireless networks.
- Create and update standard operating procedures and knowledge base documentation.
Professionalism and collaboration with customers and team members are essential in this role.
This position primarily focuses on providing technical support and end-user administration.
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