Client Support Specialist

2 months ago

Mentor, Ohio, United States Qualigence Full time
CUSTOMER SERVICE & LOGISTICS

Job Overview:

As a key member of our team, you will be responsible for delivering exceptional customer service to both internal and external stakeholders regarding product availability, pricing, order processing, and timely delivery.

Key Responsibilities:

• Address customer inquiries related to orders, quotes, and other service-related questions.

• Set clear expectations with customers and the sales team to effectively communicate commitments regarding product availability and delivery timelines.

• Notify customers or sales representatives of any delays or issues, collaborating with the Plant Manager to resolve challenges.

• Cultivate and sustain strong professional relationships with customers, sales representatives, and internal teams.

• Review purchase orders and accurately input data into the ERP system.

• Coordinate with the shipping department to manage shipment activities and follow up on customer requests.

• Ensure the ERP system is maintained with precise customer information, holding customers and sales representatives accountable for timely and detailed updates.

• Update the ERP system as necessary.

• Generate and analyze reports to establish shipping priorities for the following day, communicating any issues to the sales representative or customer.

• Perform clerical duties, including the creation, organization, and digitization of shipping documents such as packing slips, invoices, and bills of lading.

• Utilize third-party logistics and brokers for freight booking, including customer collect accounts.

• May be responsible for gathering samples and managing sample inventory, which includes shipping samples, maintaining an organized sample area, pulling from inventory, and liaising with the inventory manager.

Essential Skills:
  • Excellent communication abilities.
  • Basic understanding of ERP systems.
  • Willingness to learn and accept guidance.
  • Strong interpersonal skills.
  • Ability to collaborate effectively with others.
  • Motivated to learn and advance within the company.
  • Strong time management and organizational capabilities.
  • Capacity to multitask and perform well under pressure.
Minimum Education/Experience Requirements:
  • High school diploma or equivalent.
  • A minimum of 3 years of experience in a customer service or logistics role, with at least 2 years in a manufacturing or industrial environment.

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