Guest Relations Coordinator

1 week ago


Oklahoma City, Oklahoma, United States Library of Distilled Spirits OKC Full time
Position Overview: Host

Company Background: At Library of Distilled Spirits OKC, we pride ourselves on delivering outstanding culinary experiences that leave a lasting impression on our patrons. As a Host, you will play a crucial role in setting the tone for our guests' visits, ensuring they feel welcomed and appreciated.

Role Overview: In the capacity of a Host, your main objective will be to foster a friendly and inviting environment for our guests right from their arrival. Your key responsibilities will encompass managing guest seating, overseeing reservations, and working closely with the service team to guarantee a flawless dining experience.

Core Responsibilities:

  • Greet guests with warmth and assist in arranging seating
  • Efficiently manage reservations, particularly during peak hours
  • Maintain an organized and visually appealing entry area
  • Communicate with guests effectively and address inquiries with professionalism
  • Collaborate with the service team to enhance table turnover
  • Process payment transactions accurately and manage takeout orders
  • Address any guest concerns with courtesy and professionalism

Qualifications:

  • Prior experience as a Host in a dining establishment
  • Familiarity with reservation management systems; experience with OpenTable is advantageous
  • Strong interpersonal and communication abilities
  • Capability to thrive in a fast-paced environment while managing multiple responsibilities
  • Commitment to delivering exceptional customer service
  • Willingness to work evenings, weekends, and holidays as needed


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