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Guest Services Representative

2 months ago

Oklahoma City, Oklahoma, United States Colcord Hotel Full time
Job Overview

Position: Front Desk Agent

We are looking for a courteous and professional Front Desk Agent to enhance our guest experience at Colcord Hotel. As the initial point of contact for our visitors, it is essential to possess outstanding communication and customer service abilities.

Key Responsibilities:
  • Welcome guests with a friendly demeanor
  • Facilitate the check-in and check-out processes
  • Manage phone inquiries and respond to electronic communications promptly
  • Provide detailed information regarding hotel features, services, and nearby attractions
  • Address guest concerns and resolve issues effectively
  • Keep the front desk area tidy and organized
  • Support additional tasks as directed by management
Qualifications:
  • 1-2 years of experience in a Front Desk Agent or related position
  • High school diploma or equivalent
  • Capability to stand for extended durations
  • Strong attention to detail and organizational abilities
  • Exceptional communication and customer service skills
  • Familiarity with office software and check-in systems
  • Professional and approachable attitude
  • Ability to accurately read and process information

If you are a dedicated team player with a positive outlook and a passion for the hospitality industry, we encourage you to consider this opportunity. We provide competitive compensation and benefits, along with avenues for professional development within the organization.