Intake Operations Associate
2 weeks ago
Our firm is currently seeking a dedicated and experienced Client Engagement Specialist in the field of Immigration, who is eager to advance within the legal sector.
The perfect candidate will have a strong customer service focus, exceptional attention to detail, and the ability to effectively assess incoming client communications.
The successful applicant will contribute to a team that manages a high volume of client inquiries. Prior experience in Immigration law is highly desirable.Key Responsibilities:
- Conduct thorough screenings of incoming calls prior to scheduling consultations with attorneys
- Diligently track all potential client inquiries through various channels (email, internet, phone & referrals)
- Promptly reach out to every prospective client to build rapport
- Maintain ongoing communication with pending inquiries
- Update tracking systems to reflect the status of potential clients
- Conduct empathetic and compassionate interviews with prospective clients
- Arrange appointments for new clients
- Accurately document notes during initial consultations with attorneys
- Collaborate with attorneys to facilitate the consultation process
- Assist legal professionals with administrative duties related to new case openings and database management
- Follow directives from supervising attorneys and execute tasks accordingly
- Draft correspondence, transcribe notes, research legal documents, and manage various office tasks.
Qualifications:
- Bilingual proficiency (English/Spanish) in both written and spoken communication
- Minimum of 2 years of intake experience, preferably in Immigration
- Familiarity with case management software is a significant advantage
- Professional demeanor and appearance
- Strong written and verbal communication skills
- Resourceful and proactive in problem-solving
- Excellent organizational abilities
- Capable of multitasking and managing time effectively, with the ability to prioritize tasks
- Customer service-oriented mindset
If you are passionate about the legal field and seek to grow within a supportive organization, the Matian Firm offers a comprehensive benefits package, including medical, dental, and vision insurance, competitive compensation, paid parking, and paid time off. Join a dynamic team of professionals in the legal industry.
The Matian Firm, APC is committed to equal employment opportunities and welcomes candidates from diverse backgrounds.
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