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Associate Director, Retail Operations

2 months ago

Seattle, Washington, United States J Group Full time

About J Group

J Group is a leading retailer of high-quality clothing and accessories. We are committed to providing our customers with exceptional service and a unique shopping experience.

Job Summary

The Associate Director, Retail Operations is a key member of our leadership team. This role is responsible for supporting a profitable business by creating genuine connections with customers, fostering customer loyalty, and driving strong community engagement.

Key Responsibilities

  • Start each shift with a high energy and motivational vibe that ignites the team
  • Ensure the team is always on track to meet sales goals and exceed customer expectations
  • Ensure sales associates are connecting with customers authentically and providing exceptional service
  • Stay up-to-date on industry trends and social media to keep the team informed and engaged
  • Provide training and coaching to ensure sales associates have the skills and knowledge needed to succeed
  • Develop and implement innovative strategies to engage the community and build customer loyalty
  • Step into various roles seamlessly to ensure the smooth operation of the store
  • Prioritize tasks and drive initiatives to completion thoroughly and efficiently
  • Act in a manner that aligns with our company values

Requirements

  • Love our brand and our customers
  • Have a great fashion sense and be plugged into industry trends
  • Have a track record of setting and achieving sales goals
  • Enjoy working hard and seeing projects through to completion
  • Be energized by change and able to adapt quickly
  • Value diverse perspectives and encourage open communication
  • Have a high school diploma or equivalent combination of education and experience
  • Have 4 or more years of management experience in a retail environment
  • Communicate effectively and confidently
  • Process information accurately and operate store systems efficiently
  • Be available to work a variety of shifts, including nights, weekends, and holidays
  • Be comfortable with technology and familiar with industry-related blogs and feeds

Perks

  • Competitive base pay and bonus programs
  • Flexible scheduling and hours
  • Amazing merchandise discounts
  • 24/7 access to confidential support services
  • Personal and professional development opportunities
  • Giving back: volunteer program, disaster relief funds, charitable matching donations
  • Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft protection, commuter benefits
  • Time Away: paid time off, holidays, parental leave, disability leave, bereavement
  • 401(k) plan with company matching contributions

Equal Opportunity Employer

J Group is an equal opportunity employer and is committed to providing a diverse and inclusive work environment.