Guest Services Representative
2 weeks ago
Hourly Compensation: $17.00
POSITION OVERVIEW
Work Schedule: 1st/2nd shifts; availability required for weekends and holidays.
Compensation: $17.00 per hour
Are you dedicated to delivering exceptional customer service and creating personalized experiences for guests? Do you possess a keen eye for detail while managing multiple tasks? Is fostering a collaborative, team-focused atmosphere important to you?
If your answer is yes, then a role in the Front Office at Hyatt Vacation Club could be an excellent fit. You will have the chance to warmly welcome our Owners and guests, while also experiencing our commitment to the well-being of our team members.
As a Guest Services Representative, you will engage directly with Owners and guests from their arrival until their departure. Your duties will encompass processing guest check-ins and check-outs, providing precise information about the resort and its surroundings, and ensuring a tailored vacation experience for each Owner and guest.
KEY RESPONSIBILITIES
- Adhere to company policies and procedures; report incidents, injuries, and unsafe conditions to management; maintain a clean and professional appearance; safeguard proprietary information; protect company assets.
- Greet and acknowledge guests in accordance with company standards; anticipate and address guests' service requirements; assist individuals with disabilities; express genuine gratitude to guests.
- Communicate using clear and professional language; answer phone calls with appropriate etiquette.
- Foster and maintain positive working relationships; collaborate with the team to achieve common objectives; listen and respond effectively to employee concerns.
- Ensure compliance with quality assurance standards.
- Stand, sit, or walk for extended periods.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Maintain a focus on customer service with a professional and friendly demeanor.
- Availability for a flexible schedule, including evenings, weekends, and holidays.
- Execute other reasonable job responsibilities as assigned by Supervisors.
Hyatt Vacation Ownership is an equal opportunity employer dedicated to building a diverse workforce and nurturing an inclusive culture.
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