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Guest Services Supervisor

2 months ago

Coral Springs, Florida, United States Wyndham Hotels & Resorts Full time

Position: Front Desk Supervisor

Location: Coral Springs, FL, US

Company: Wyndham Hotels & Resorts

Overview:

The Front Desk Supervisor plays a pivotal role in overseeing the front desk operations, ensuring that guests receive outstanding service and support. This position is essential for maintaining the hotel's reputation for excellence and guest satisfaction.

Key Responsibilities:

  1. Supervise daily front desk activities, ensuring efficient service delivery to guests and visitors.
  2. Manage the Guest Experience Representatives, including scheduling and performance oversight.
  3. Conduct training for front desk staff on guest service techniques and operational procedures.
  4. Handle administrative tasks such as financial transactions, daily reports, and inventory management.
  5. Assist in resolving guest issues and complaints with professionalism and care.
  6. Maintain cleanliness and organization of the front desk area to create a welcoming environment.
  7. Ensure compliance with safety and security protocols related to guest information and hotel operations.

Qualifications:

Education: High school diploma or equivalent is required. Proficiency in English is essential.

Experience: Previous experience in hospitality or customer service is required, with supervisory experience preferred.

Physical Requirements: Ability to stand for extended periods, lift up to 20 pounds, and perform tasks requiring manual dexterity.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor with a diverse portfolio of brands, dedicated to providing exceptional experiences for travelers worldwide. Our commitment to quality and service is reflected in our extensive network of hotels.