Guest Relations Specialist

2 weeks ago


Bonita Springs, Florida, United States Hyatt Vacation Ownership Full time

Hourly Wage: $17.00

POSITION OVERVIEW

Shifts: 1st/2nd; availability required for weekends and holidays.

Compensation: $17.00 per hour

Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? Do you possess a keen eye for detail while managing multiple tasks? Is teamwork and collaboration important to you?

If your answer is yes, consider a role within the Front Office at Hyatt Vacation Club. Here, you will have the chance to greet our Owners and guests, showcasing our commitment to the well-being of our team members.

As a Guest Service Associate, your primary focus will be on interacting with Owners and guests from their arrival until their departure. Your duties will encompass processing guest check-ins and check-outs, providing precise information about the resort and its surroundings, and ensuring a tailored vacation experience for each guest.

KEY RESPONSIBILITIES

  • Adhere to company policies and procedures; report any incidents, injuries, or unsafe conditions to management; maintain a clean and professional appearance; safeguard confidential information; protect company resources.
  • Greet and acknowledge guests in accordance with company standards; anticipate and address their service needs; assist guests with disabilities; express genuine gratitude to guests.
  • Communicate clearly and professionally; answer phone calls with appropriate etiquette.
  • Foster and maintain positive working relationships; collaborate with the team to achieve shared objectives; listen and respond effectively to employee concerns.
  • Ensure compliance with quality assurance standards.
  • Be prepared to stand, sit, or walk for extended periods.
  • Handle, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Maintain a focus on customer service with a friendly and professional demeanor.
  • Be available for a flexible schedule, including evenings, weekends, and holidays.
  • Perform additional reasonable duties as assigned by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer dedicated to building a diverse workforce and fostering an inclusive environment.



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