Guest Services Supervisor

2 weeks ago


Coral Springs, Florida, United States Wyndham Hotels & Resorts Full time

Position: Front Desk Supervisor

Location: Coral Springs, FL, US

Company: Wyndham Hotels & Resorts

Overview:

The Front Desk Supervisor plays a crucial role in overseeing the daily operations of the front desk, ensuring that all guests receive outstanding service. This position requires a proactive approach to managing guest interactions, vendor relations, and team collaboration.

Key Responsibilities:

  1. Supervise front desk operations to ensure a seamless guest experience.
  2. Manage staff schedules and ensure adherence to operational guidelines.
  3. Conduct training for Guest Experience Representatives in service excellence and technical skills.
  4. Handle administrative tasks, including daily reporting and financial transactions.
  5. Act as Manager-on-Duty when required, ensuring all hotel policies are upheld.
  6. Provide a welcoming atmosphere by greeting guests and addressing their needs promptly.
  7. Maintain the cleanliness and organization of the front desk area.
  8. Process guest check-ins and check-outs efficiently while safeguarding sensitive information.
  9. Respond to guest inquiries and resolve issues in a professional manner.

Qualifications:

Education: High school diploma or equivalent is required. Proficiency in English is essential.

Experience: Previous experience in hospitality or customer service is necessary, with supervisory experience preferred.

Physical Requirements: Ability to stand for extended periods, lift up to 20 pounds, and work flexible hours, including weekends and holidays.

Skills: Strong communication, interpersonal, and organizational skills are essential. Must be able to handle multiple tasks in a fast-paced environment.

Company Overview:

Wyndham Hotels & Resorts is a global leader in hotel franchising and management, with a diverse portfolio of brands catering to various traveler needs. We are committed to providing exceptional experiences for our guests and supporting our hotel owners in delivering outstanding service.



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